Consistency Matters More Than Headlines

Booking.com’s Traveller Review Awards are based entirely on verified passenger feedback. Every score is earned trip by trip, passenger by passenger.

What makes this year’s award particularly meaningful is that:

• APTS has received this award consistently over multiple years

• Our overall quality score has increased year-on-year

• Improvements were made while scaling operations, not by standing still

Maintaining high ratings at scale is hard. Improving them is harder.